bujangTerms of Use

When you open an account on bujang, you agree to our terms. We operate a sportsbook and gaming platform where members place wagers on football (Liga 1, Piala AFF, Champions League), esports (Mobile Legends, Free Fire, PUBG Mobile), live-dealer tables, slot games, and prediction-based games. Our services are available only where local law permits.

This page sets out our core policies: how accounts work, what happens with deposits and withdrawals, how we handle disputes, and your obligations as a bujang member. We keep these terms straightforward and update them periodically; any major changes are communicated via email and in-app notice.

By using bujang, you accept these terms. If you disagree with any part, you may close your account at any time. Our support team in Jakarta, Surabaya, Bandung, and Medan can answer questions about these policies.

Account Opening and Membership on bujang

To join bujang, you must be at least 18 years old and a resident of a jurisdiction where our services are legally available. We do not verify age via document review at registration, but we reserve the right to request proof of age or residency before processing withdrawals. If we discover that a member is underage or ineligible, we suspend the account and return any deposited funds minus applicable fees.

Account registration on bujang requires email verification, a phone number, and identity confirmation (KYC). We collect your name, date of birth, national ID number or passport, and address. This information is used to verify your identity, prevent fraud, and comply with legal obligations. We process KYC documents within standard business windows; if documents are incomplete or unclear, we request resubmission.

Account Security and Credentials

You are responsible for keeping your password confidential and for all actions taken on your account. If you suspect unauthorized access, contact our support team immediately. We cannot reverse transactions executed from your account if you authorized the login, even if you later contest the wager.

We enforce account lockout after multiple failed login attempts to protect against unauthorized access. If you forget your password, we guide you through identity re-verification to reset it. Password recovery typically takes 1–2 business days depending on document review.

Deposits on bujang

We accept DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers (mobile banking, local payment, online payment, e-wallet virtual accounts). Each deposit method has a minimum and maximum limit per transaction. Deposit amounts are credited to your bujang balance immediately once payment clears your bank or e-wallet provider; we do not hold funds in escrow.

If a deposit fails—e.g., your bank declines the transaction—the funds return to your original account within 3–5 business days. We do not charge deposit fees, but your bank or e-wallet provider may deduct their own fees; those are not bujang's responsibility.

Withdrawals, Bonus Terms, and Dispute Resolution

To withdraw from bujang, you submit a request through your account dashboard specifying your destination (original payment method or a linked bank account). We process withdrawal requests within standard business windows; timelines vary by payment method. Bank transfers typically settle within 1–3 business days; e-wallet transfers may settle within hours. During Idul Fitri, Idul Adha, Imlek, or other public holidays, processing may extend by 1–2 business days due to bank closures.

We reserve the right to request identity re-verification for any withdrawal, especially large amounts or first-time requests from new accounts. This protects against fraud and is standard practice. If you fail to provide requested documents, we cannot process your withdrawal until verification is complete.

Bonus Terms and Wagering Requirements

We occasionally offer bonuses (e.g., deposit-match promotions, free-play credits, free spins). Each bonus comes with specific terms: eligibility criteria, expiration date, and wagering requirements. Wagering requirements specify how many times you must wager a bonus amount before you can withdraw it. For example, a "20x wagering requirement" means you must place wagers totaling 20 times the bonus amount before the bonus converts to withdrawable balance.

We clearly display bonus terms in the promotion details. Before accepting a bonus, review the terms to understand the wagering requirement and any game restrictions. If a bonus expires before you complete the wagering requirement, the bonus credits are forfeited. We do not reverse expired bonuses or grant extensions.

Dispute Resolution on bujang

If you believe there is an error in your account—e.g., a transaction not credited, a result calculated incorrectly, or unauthorized activity—contact our support team within 30 days of the incident. We investigate and respond within 5–10 business days. If we uphold your claim, we reverse the transaction or credit the disputed amount. If we deny your claim, we provide a written explanation.

Our support team handles disputes in English and Indonesian. You can reach us via live chat, email, or phone. For complex disputes, we may escalate to our compliance team for additional review.

Jurisdiction and Governing Law

bujang operates where local law permits. Our services are available only in jurisdictions where online gaming and sportsbook wagering are legal. We do not provide services in jurisdictions where online gambling is prohibited. Members are responsible for verifying that their access and use comply with their own jurisdiction's law.

These terms are governed by the laws of the jurisdictions in which we operate. Any disputes are resolved through our internal dispute process first; if unresolved, we may refer matters to arbitration or legal proceedings as permitted by law.

Account Closure and Termination

You may close your bujang account at any time by contacting our support team. We process closures within 1–2 business days. If you have an outstanding balance, we release it to your registered payment method. We may also close accounts if we detect:

• Violation of these terms (e.g., underage access, fraudulent documents).
• Suspicious activity (e.g., rapid deposits and withdrawals consistent with money laundering).
• Collusion or multi-accounting (using multiple accounts to circumvent limits or bonus terms).
• Abuse of promotions (e.g., accepting bonuses with intent to withdraw immediately without wagering).

If we close your account for violation, we inform you of the reason and allow 30 days to request documentation or appeal the decision. We process account closure refunds to your original payment method within 5–10 business days.

Changes to These Terms

We may update these terms periodically to reflect operational changes, legal requirements, or service improvements. Major changes are communicated via email and in-app notification at least 30 days in advance. Continued use of bujang after a change takes effect constitutes acceptance of the updated terms. If you disagree with a change, you may close your account before the change takes effect.

Questions About Our Terms

Our support team is available to clarify these terms or discuss your account in detail. Contact us via live chat, email, or phone. We respond in English and Indonesian. Our team can explain bonus terms, withdrawal procedures, or any aspect of bujang's policies.

These terms represent our commitment to transparent, fair operations. We believe clear policies protect both you and our platform. If you have feedback or believe a policy should be adjusted, our team welcomes the conversation.